Refund & Cancellation Policy

1. Overview

Thank you for enrolling in courses at I See ICT by Waruna Bopitiya. We value your education and strive to deliver the highest quality Advanced Level ICT learning experience. Please read our refund policy below regarding digital course enrollments and payments.

2. Digital Educational Content Policy

Because our platform provides immediate digital access to pre-recorded HD video lessons, downloadable PDF lecture materials, structured software exercises, and past paper grading resources upon course activation:

• Non-Refundable Access: Course fees are generally non-refundable once course access has been activated and educational materials have been accessed or viewed.

3. Eligible Refund Scenarios

We issue refunds under the following specific circumstances:

• Duplicate Payment: If a student accidentally pays twice for the same course or makes an extra transaction due to a banking error, a 100% refund of the duplicate amount will be processed.
• Payment Error / Overpayment: If an amount higher than the stated course fee was charged or transferred by mistake, the excess amount will be refunded.
• Course Cancellation: In the rare event that a scheduled course or batch is canceled by I See ICT prior to commencement, a full refund will be issued to all enrolled students.

4. Processing Time & Method

• Refund Method: Approved refunds will be initiated back to the original method of payment (bank transfer account or payment card via PayHere).
• Processing Window: Refunds are processed within 3 to 5 business days after approval. Depending on your financial institution, it may take additional time for the credit to appear on your bank statement.

5. Course Batch Transfer Requests

If you wish to transfer your enrollment to a different month or batch due to personal or medical reasons, please contact our support team prior to accessing the current month's course materials. Transfers are evaluated on a case-by-case basis by our administration.